Return Policy
Return Policy:
You have 45 days from your order date to return items for a refund, exchange, or store credit. Items must be new, unused, and in original packaging. Otherwise, your return may be rejected or subject to a restocking fee.
Return Labels:
- Store Credit: Free prepaid label provided.
- Exchanges: Free prepaid label provided. Replacement shipped for $4.99, includes tracking.
- Refunds: Label fee $5.99 will be deducted from your refund.
Store Credit Bonus:
If the exchanged item is out of stock, request a free store credit return + $1.99 bonus to use later.
Exchanges
- Free label provided. Replacement shipped for $4.99, includes tracking.
- Exchange multiple items? Submit a separate request for each item, but you can return together.
Refunds
- Return label cost $5.99 deducted from refund.
- Refund processed within 1 week after receipt (may take longer during holidays), with bank processing 1–7 additional business days.
Defective Items
Covered by our 12-month limited warranty. Contact support with a photo and description for a free exchange or store credit.
Non-Returnable Items
Includes mystery boxes, link adjustment services, adjustment tools, some limited-time sales, and international orders outside the USA.
Important Notes
- Carefully package returns — Anhem is not responsible for damages or missing items.
- Once your exchange or warranty is processed, items are no longer eligible for a refund.
- Label your package: Write “ANHEM 312” on the outside.
Bundles & BOGO Deals
Refunds are based on prorated item value, spreading the total discount across all items in the promotion.
Start Your Return
- Wrong or defective items? Contact team@anhem.tech within 7 days for a free replacement.
- Other issues? Email us — we’ll help before you return.
- Refund processed within 1 week after receipt (may take longer during holidays), with bank processing 1–7 additional business days.
You may submit your return request here.