Q: How do I return or exchange a product?
A: You can request a return/exchange through our return portal. It will have an FAQ and instructions for you as well.
Q: How long until I receive my order?
A: Domestic orders will require 1-3 business days to prepare, pack, & ship your order. Once shipped, orders will require an additional 3 business days to be delivered. Total average delivery time is 6-7 days from the time the order is placed, to the time it reaches your door. International orders can take up to 7-21 days to be delivered once shipped. These shipping times are only estimates and are not guaranteed.
A: Our products come with a 1 year limited warranty from the date of purchase. Our warranty covers all manufacturing defects, but does not cover defects caused by normal wear and tear.
Q: How do I adjust my watch band?
A: Our comprehensive watch band adjusting guide will walk you through each step of the adjusting process.
Q: Can you adjust my watch band for me?
A: We now offer a watch band adjusting service on our store. The service is for removing links only. If you need extra links, you can contact us at email@example.com.
Q: Will my old Apple Watch bands fit the new Apple Watch Series 4?
A: Yes, they will! Our Apple Watch bands are interchangeable. The 42mm bands are interchangeable with the new 44mm bands and the 38mm bands are interchangeable with the new 40mm bands.
Q: How do I know which Apple Watch band size or cover I need to order?
A: You will need to determine which Apple Watch model you have, and use that information to order the corresponding watch band size or covers.
Q: I accidentally ordered the wrong product (or size), what can I do?
A: Don't worry! You can request an exchange through our exchange portal.