- watch band
- Apple Watch
Beautiful band, however can not get the watch back together after removing links. Very disappointed
Hello, please contact us at email@example.com If you're not familiar with adjusting these ceramic bands, it can be difficult to resize. We do offer an adjustment service: https://www.anhem.tech/collections/misc/products/watch-band-adjustment-service However, that must be purchased alongside your watch band. If you send the band back to us, we will be happy to try and fix your band for you! You may also opt to take it into a jewelry store or department store (JCPenny's, Macy's, etc).
I will absolutely purchased items on this website again because one thing you don’t get anymore with companies is great customer service when your in need of questions answer or any issue that arises with a online purchase. They where super fast answering all my questions and very helpful with my exchange for a different item. Highly recommend this site.
Other than the initial challenge removing the links and later, having to use the spare pins to tighten the screws as two became loose, I really like the quality, delivery, follow-up and the offers for a discount and shipping.
Overall I am very pleased with my white ceramic watch band. My only issue was trying to remove links with the tool that was included. The tool broke immediately. Plastic and not sturdy. No instructions as to how to remove links from this particular type of link. Found info on YouTube and used an alternative tool to complete the adjustments. After I contacted the company they sent me detailed instructions about adjusting this particular ceramic band. Anhem sells two types.the one I bought has Twitter pins in each link instead of one. The Econ’s is extremely small and difficult to put back in but necessary to hold the kink in place. Had I know that I would have purchased the other ceramic band that a little more expensive but was told easier to remove links. I really live the band for its comfort and appearance. My suggestion would be to have a jeweler make the adjustments. Another option is to have detailed instructions included with the band in addition to the tool. Bottom line is the band is most attractive and the most comfortable watch band I own for the Apple Watch.
Thank you for your feedback! We will be working on a YouTube video to guide customers through the adjustment process for all of our bands.
Great looking band.
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